@extends('emails.layout') @section('title', 'New Support Ticket') @section('header_subtitle', 'Support Notification') @section('content')

New Support Ticket 🎫

A new support ticket has been submitted and requires attention.

⚠️ Action Required: Please review and respond within 24 hours.

Ticket Information

@if(isset($customer['phone'])) @endif @if(isset($ticket['sales_order_id']) && $ticket['sales_order_id']) @endif

Ticket #	{{ $ticket['ticket_number'] }}
Customer	{{ $customer['name'] }}
Email	{{ $customer['email'] }}
Phone	{{ $customer['phone'] }}
Subject	{{ $ticket['subject'] }}
Type	{{ ucfirst($ticket['type']) }}
Priority	{{ ucfirst($ticket['priority']) }}
Status	{{ ucfirst($ticket['status']) }}
Created	{{ \Carbon\Carbon::parse($ticket['created_at'])->format('d M Y, g:i A') }}
Related Order	#{{ $ticket['sales_order_id'] }}

Customer Message

{{ $ticket['description'] }}

@if(isset($ticket['attachments']) && count($ticket['attachments']) > 0)

📎 Attachments ({{ count($ticket['attachments']) }})

@foreach($ticket['attachments'] as $attachment)

📄 {{ $attachment['name'] }} ({{ number_format($attachment['size'] / 1024, 2) }} KB)

@endforeach

@endif

@endsection