A new support ticket has been submitted and requires attention.
Ticket Information
Ticket Number:
{{ $ticket['ticket_number'] }}
Customer Name:
{{ $customer['name'] }}
Customer Email:
{{ $customer['email'] }}
@if(isset($customer['phone']))
Customer Phone:
{{ $customer['phone'] }}
@endif
Subject:
{{ $ticket['subject'] }}
Type:
{{ ucfirst($ticket['type']) }}
Priority:
{{ ucfirst($ticket['priority']) }}
Status:
{{ ucfirst($ticket['status']) }}
Created:
{{ \Carbon\Carbon::parse($ticket['created_at'])->format('F j, Y g:i A') }}
@if(isset($ticket['sales_order_id']) && $ticket['sales_order_id'])
Related Order:
Order #{{ $ticket['sales_order_id'] }}
@endif
Customer Message:
{{ $ticket['description'] }}
@if(isset($ticket['attachments']) && count($ticket['attachments']) > 0)
@endif
⚠️ Response Required
Please review and respond to this ticket within 24 hours.
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