{"id":20,"date":"2026-09-30T07:45:16","date_gmt":"2026-09-30T07:45:16","guid":{"rendered":"http:\/\/139.84.241.235\/saz\/index.php\/customer-service-charter\/"},"modified":"2026-09-30T07:45:16","modified_gmt":"2026-09-30T07:45:16","slug":"customer-service-charter","status":"publish","type":"page","link":"http:\/\/139.84.241.235\/saz\/customer-service-charter\/","title":{"rendered":"Customer Service Charter"},"content":{"rendered":"<h2 class=\"wp-block-heading is-style-saz-accent\">PURPOSE<\/h2>\n\n<p class=\"wp-block-paragraph\">The Standards Association of Zimbabwe (SAZ) customer service charter affirms the staff\u2019s commitment to and guides our behaviour in providing excellent service delivery to achieve the Association\u2019s vision and mission.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">WHO WE ARE<\/h2>\n\n<p class=\"wp-block-paragraph\">The Standards Association of Zimbabwe (SAZ) is the National Standards Body of Zimbabwe. SAZ was formed in 1957 and officially incorporated in 1960. The Association is a non-profit organisation dedicated to providing high-quality, standards-based services to enhance the competitiveness of products and services of its esteemed clients and protect communities.<\/p>\n\n<p class=\"wp-block-paragraph\">Through its Customer Service Charter, SAZ is committed to following best practices, using appropriate technology, and maintaining the highest standards of professionalism and ethics at all times.<\/p>\n\n<p class=\"wp-block-paragraph\">The Association actively seeks to promote stakeholder relations by regularly monitoring and evaluating customer feedback.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">OUR VALUES<\/h2>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Integrity<\/h2>\n\n<p class=\"wp-block-paragraph\">Doing the right thing even when no one is watching.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Customer Centric<\/h2>\n\n<p class=\"wp-block-paragraph\">Having a culture that involves delivering products and services that meet or exceed the needs and expectations of clients.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Innovation<\/h2>\n\n<p class=\"wp-block-paragraph\">We encourage creativity which we strive to embed in our products and services.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Excellence<\/h2>\n\n<p class=\"wp-block-paragraph\">We value quality in all aspects of our work, striving to deliver high-quality results, services, and experiences that make a meaningful impact .<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Sustainability<\/h2>\n\n<p class=\"wp-block-paragraph\">We aim to create a positive impact on the economy, environment and society while ensuring the long-term success and resilience of our organization.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">OUR BUSINESS<\/h2>\n\n<ul class=\"wp-block-list\"><li>Develop and publish Zimbabwe national standards.<\/li><li>Promote an understanding of standards requirements by offering standards-based training programmes.<\/li><li>Laboratory testing of raw materials and manufactured goods to relevant standards, instrument calibration, and equipment inspections including destination inspection of imported goods.<\/li><li>Promote the widespread use of standards by operating third-party certification schemes.<\/li><li>Provide information services on national, regional, and international standards<\/li><\/ul>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">OUR COMMITMENT<\/h2>\n\n<p class=\"wp-block-paragraph\">SAZ is committed to the following principles:<\/p>\n\n<p class=\"wp-block-paragraph\">Impartiality :<\/p>\n\n<p class=\"wp-block-paragraph\">We make decisions based on objective evidence free from external influence.<\/p>\n\n<p class=\"wp-block-paragraph\">Competence:<\/p>\n\n<p class=\"wp-block-paragraph\">We ensure that all our services are delivered by highly skilled professionals.<\/p>\n\n<p class=\"wp-block-paragraph\">Openness:<\/p>\n\n<p class=\"wp-block-paragraph\">We provide public access to or disclosure of appropriate, non-confidential, and timely information about our services to promote confidence in the market.<\/p>\n\n<p class=\"wp-block-paragraph\">Confidentiality:<\/p>\n\n<p class=\"wp-block-paragraph\">We guarantee the confidentiality of client information and proprietary data<\/p>\n\n<p class=\"wp-block-paragraph\">Responsiveness:<\/p>\n\n<p class=\"wp-block-paragraph\">To process all communication timeously and appropriately in accordance with our procedures.<\/p>\n\n<p class=\"wp-block-paragraph\">Professionalism:<\/p>\n\n<p class=\"wp-block-paragraph\">We observe professional and ethical standards of conduct in all our business.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">OUR SERVICE GUARANTEE<\/h2>\n\n<p class=\"wp-block-paragraph\">To fulfil our service guarantee to you, we are committed to having competent staff, developing and maintaining an open culture that is fair and reasonable in dealing with our clients.<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">We are committed to delivering exceptional service by:<\/h2>\n\n<ul class=\"wp-block-list\"><li>Understanding your requirements and needs.<\/li><li>Structuring our service offering around your needs.<\/li><li>Treating you with respect, courtesy and maintaining confidentiality where required.<\/li><li>Giving you clear, accurate and relevant information.<\/li><li>Quick turnaround time.<\/li><\/ul>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">HOW CAN YOU HELP US<\/h2>\n\n<ul class=\"wp-block-list\"><li>Provide accurate information in all your communication with us.<\/li><li>Provide feedback to improve our service offering.<\/li><li>Update us of any changes that we should know.<\/li><li>Guard the credibility of our certification marks\/logos by using them appropriately and, or report any suspicious use of these marks.<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">If you have any enquiries, complaints or comments please call, WhatsApp or e-mail to:<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Standards Association of Zimbabwe<\/h2>\n\n<p class=\"wp-block-paragraph\">1 Northend Close, Borrowdale Harare , Zimbabwe<\/p>\n\n<h2 class=\"wp-block-heading is-style-saz-accent\">Tel: +263-242-885511\/2\/8<\/h2>\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:marketing@saz.org.zw\">marketing@saz.org.zw<\/a><\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.saz.org.zw\/wp-content\/uploads\/2026\/07\/BDM-CSC-08-2.pdf\">BDM -CSC -08<\/a><\/div><\/div>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.saz.org.zw\/wp-content\/uploads\/2026\/07\/BDM-CSC-08-2.pdf\">Download<\/a><\/div><\/div>\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/www.saz.org.zw\">www.saz.org.zw<\/a><\/p>\n\n<p class=\"wp-block-paragraph\">\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014\u2014<\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>PURPOSE The Standards Association of Zimbabwe (SAZ) customer service charter affirms the staff\u2019s commitment to and guides our behaviour in providing excellent service delivery to achieve the Association\u2019s vision and mission. WHO WE ARE The Standards Association of Zimbabwe (SAZ) is the National Standards Body of Zimbabwe. SAZ was formed in 1957 and officially incorporated [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_saz_eyebrow":"","_saz_hide_sidebar":false,"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":0,"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"wp:attachment":[{"href":"http:\/\/139.84.241.235\/saz\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}